> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hire-balt.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> What to do when Balt doesn't do what you expected.

> [accordion] Balt doesn't reply in a channel
>
> Balt only sees a channel if he is invited to it. Invite him, then mention him in your message.
>
> For a routine, its page shows "Balt isn't in this channel" under **Answers in**: invite Balt to that channel, or nothing will be delivered.

> [accordion] An integration stopped working
>
> The integration's card says so:
>
> | Message | What to do |
> | - | - |
> | Access to the tool expired | Open the integration and reconnect the account. |
> | Connection to the tool lost | Reconnect the account. |
> | Access withdrawn in the tool | An admin of the tool has to authorize Balt again. |

> [accordion] A routine doesn't run
>
> Check its state, under its name:
>
> | State | What to do |
> | - | - |
> | Paused | In the **⋯** menu, choose **Resume**. |
> | Waiting for an integration | Connect the integration the routine names. |
> | An administrator switched this off | Ask an administrator to switch it back on. |
>
> ![A paused routine](https://mintcdn.com/balt/2sSdIKl16CvfyLFT/images/screens/en/routine-paused.png?fit=max\&auto=format\&n=2sSdIKl16CvfyLFT\&q=85\&s=1d463294327429bb50b9f588f4d3a338)
>
> If your organization is out of credits, the run is refused. It shows under **Usage**, **Activity** tab, as "Run refused, out of credits".

> [accordion] The notetaker didn't join a meeting
>
> * The meeting needs a video link.
> * The calendar needs to be connected. If it shows "Expired, reconnect in Integrations", reconnect it.
> * The **Meeting recording** routine needs to be on.
>
> If the meeting shows "The notetaker couldn't join this meeting." and all three are fine, contact support.

> [accordion] The recording or transcript is missing
>
> "Recording unavailable right now.": try again in a few minutes. "Couldn't create the transcript.": the meeting couldn't be transcribed. Contact support if it happens again.

> [accordion] Balt stopped working
>
> Your organization is out of credits. An administrator can buy some under **Billing**, or switch on **Automatic recharges**. See [Credits and billing](https://docs.hire-balt.com/en/credits.md).

> [accordion] I can't sign in
>
> | Message | Why | What to do |
> | - | - | - |
> | Your request is waiting for approval | Your company already has an organization in Balt | An administrator has to approve your request. |
> | Your request is waiting for approval | You use a personal address | The Balt team reviews your request. |
> | Invitation expired | An invitation lasts 14 days | Ask for a new invitation. |
> | Couldn't open your account | Your session was refused | Contact support. |

> [accordion] A question from Balt expired
>
> Unanswered within 72 hours, Balt doesn't take the action. Ask him again. See [Approvals](https://docs.hire-balt.com/en/approvals.md).

Still stuck? [Contact support](https://www.hire-balt.com/contact).


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