1
Invite Balt to your channels
Balt only sees a channel’s content if he is invited to it. Add him to the channels where your team asks its questions.
2
Mention him when you need him
Mention Balt in a message: he replies in the thread.
3
Let the Unanswered questions routine work
On from day one, it spots questions left unanswered. Balt answers if he knows, asks someone who can, and says nothing otherwise.